DELIVERY POLICY 

Delivery takes place between 9am and 5pm from Monday to Friday, excluding public holidays 

A Lead time of 4 weeks should be expected on all furniture item purchases 

You have 30 days to return any unused products for any reason, from the date of delivery. 

Furniture items: If for some reason you are not happy with your furniture item, call our contact centre on 079 1894 965. You will need to complete the returns form that you received with your item. We will arrange an assessment. If our quality assurance team finds that the goods are defective or that there are quality issues, a return will be generated by our contact centre, or your goods will be replaced or repaired. Our contact centre will arrange the collection date and time for your returned furniture. If we discover in our assessment that you have not followed the care instructions, the goods are not defective or not affected by quality issues, you will not be entitled to a refund, repair or exchange of these goods. 

REFUNDS 

If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at current price, minus any current promotional discount. 

COVID-19 PRECAUTIONS 

To ensure that our customers and courier partners are kept safe: 

Our warehouses are following all stipulated safety and hygiene guidelines 

Our couriers are wearing masks, using sanitizer and keeping a distance of at least 1.5m 

We don’t require a signature on delivery – our courier will sign for you 

We ask you to do your part too by: 

Wearing a mask when you receive goods 

Allowing for a distance of 1.5m between you and our couriers 

Sanitizing your goods when you’ve received them 

CONTACT US

Mon-Fri 0900-1700 | Phone us: 079 1894 965 | Email us: info@glaze.co.za